Rosanne Dausilio, PhD, Customer Service Expert

I'm an industrial psychologist by profession, a consultant, master trainer, customer service expert, aiuthor, executive coach and international keynote speaker. Known in the industry as the 'champion for the human' I author 6 best sellers such as Wake UpYour Call Center: Humanize Your Interaction Hub, Customer Service and The Human Experience, The Expert's Guide to Customer Service, and a popular tips newsletter on How to Kick Your Customer Service Up A Notch at http://www.HumanTechTips.com